Terms and Conditions

3.1 Registration Requirements

• You must be at least 18 years old to create an account
• You must provide accurate, current, and complete information
• You must maintain and update your account information
• You are responsible for maintaining the confidentiality of your account credentials

3.2 Account Types

3.3 Account Security

You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use or security breach.

4.1 Vendor Responsibilities

• Provide accurate product descriptions, images, and pricing
• Maintain adequate inventory of listed products
• Process orders promptly and ship within promised timeframes
• Provide excellent customer service and respond to buyer inquiries
• Handle returns and refunds according to platform policies
• Comply with all applicable laws and regulations
• Pay all applicable fees, commissions, and taxes

4.2 Prohibited Products

Vendors may not list or sell:

4.3 Commission and Fees

Vendors agree to pay platform commission on each successful transaction. Commission rates vary by category and will be clearly communicated. Payment processing fees may also apply.

4.4 Performance Standards

Vendors must maintain minimum performance standards including order fulfillment rate, response time, and customer satisfaction ratings. Failure to meet standards may result in account suspension.

5.1 Order and Payment

• All orders are subject to acceptance by the vendor
• Prices are as displayed at the time of order placement
• Payment must be made through authorized payment methods
• You are responsible for providing accurate delivery information
• Additional charges may apply for shipping and taxes

5.2 Product Information

While we strive for accuracy, product information is provided by vendors. We do not guarantee the accuracy of product descriptions, pricing, or availability. Contact vendors directly for clarification.

5.3 Delivery

Delivery times are estimates provided by vendors. We are not responsible for delays caused by vendors, shipping carriers, or circumstances beyond our control. Track your order through your account.

5.4 Returns and Refunds

Return and refund policies are set by individual vendors within our platform guidelines. Review the vendor's policy before purchase. Claims must be made within specified timeframes.

6.1 Payment Processing

We use secure third-party payment processors. By making a payment, you agree to the terms of our payment partners. We do not store complete credit card information.

6.2 Payment Methods

6.3 Vendor Payments

Vendors receive payment after successful delivery and completion of any applicable return period. We reserve the right to hold payments pending investigation of disputes or suspected fraud.

9.1 Buyer-Vendor Disputes

We provide a dispute resolution process for conflicts between buyers and vendors. Contact our support team to initiate a dispute within 30 days of the transaction.

9.2 Mediation

We will attempt to mediate disputes fairly. Our decision in mediation is final and binding. We reserve the right to make final decisions on disputes.

9.3 Governing Law

These terms are governed by the laws of Bangladesh. Any legal action must be brought in the courts of Dhaka, Bangladesh.

10.1 Limitation of Liability

We are not liable for indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability is limited to the amount you paid us in the past 12 months.

10.2 Vendor Liability

Vendors are independent businesses. We are not responsible for vendor actions, product quality, fulfillment, or customer service. Disputes are primarily between buyers and vendors.

10.3 Third-Party Services

We use third-party services for payment processing, shipping, and other functions. We are not responsible for failures or issues with third-party services.